UVIERA — Return & Refund Policy

Last updated: October 24, 2026

At UVIERA, each item is made to order through our production partner. Please review the product description and size guide carefully before placing an order.

Returns and exchanges

Because our products are made to order, we generally cannot accept returns or exchanges for change of mind, an incorrectly selected size or color, or items that were produced as ordered but are no longer wanted, except as required by applicable law.

Damaged, defective, or incorrect orders

If your item arrives damaged, defective, misprinted, or incorrect, please contact uvuviera@gmail.com as soon as possible, ideally within 7 days of delivery.

Our production partner permits eligible return or refund requests within 180 days after delivery, subject to review. We will investigate reported issues and work toward an appropriate remedy, which may include a replacement or refund.

Please include your order number, a description of the issue, and clear photographs where applicable.

Lost packages

If your package appears lost, contact us promptly, ideally within 7 days after the estimated delivery date. We will investigate with our fulfillment partner and the carrier.

Approved returns

Do not send any item back before receiving return authorization and instructions from UVIERA. Unauthorized returns may not be accepted.

Unless the item is faulty or incorrect, approved return items must be unused, unworn, unwashed, unaltered, and in original condition. Customers generally cover return shipping for discretionary returns. We will handle remedies for faulty or incorrectly supplied goods as required by applicable law.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider. Original shipping charges are generally nonrefundable after dispatch unless applicable law or the circumstances require otherwise.

Order cancellations

Contact us immediately to request changes or cancellation. Full cancellation may only be possible before production begins. Once production has started, we cannot guarantee that the order can be modified or canceled.

Nothing in this policy affects your non-excludable consumer rights.

Contact: uvuviera@gmail.com